We are obliged to communicate through our company official channels, therefore our dear esteemed clients must use only Cycads African Safaris official email addresses and Telephone numbers. Any communication done outside the company’s official email/ telephone or whatsapp numbers, will be considered as Null, Void, Invalid and illegal. Official Email addresses: info@cycadssafaris.com | safariscycads@gmail.com Official Telephone Numbers: +256392911059 (UGANDA) | +18182906623 (USA)
Prices will always be quoted in currencies like (GBP, USD, Euros, Or UGX) and will be shown on the Itinerary. Please note that Cycads African Safaris will not book any services or purchase any permits until the deposits have been paid. Once the deposits have been received on our end, we can share copy of purchased permits by email. We accept payment methods like: Bank Transfers, Online credit card, POS payment and Cash at hand. Prices are based on prevailing tariffs at the time of booking the trip. In case of increases in tariffs outside of our control e.g. park entry fees and activity tariffs, you will be advised accordingly before arrival for your Holiday vacation trip with us.
Generally, we reserve rooms based on two persons sharing a double room. Single rooms are reserved at supplementary cost. We reserve the right to book accommodation at alternative hotels/lodges where hotels/lodges named are not available in terms of room availability.
Transport on safari in Uganda or Rwanda is provided in 4 wheel-drive vehicles. LAND CRUISERS or Safari VANS. The company reserves the right to employ the services of subcontractors where necessary. We supply bottled water for you in all vehicles during transfers.
You are advised to observe rules of various national parks for your own safety.
Every effort is made to adhere to itineraries advised to clients. However, should it be necessary to change the sequence of an itinerary or lodge due to weather conditions, or any other cause, the company reserves the right to do so on behalf of customers.
Most nationals will require visas for Uganda. The cost is USD $50 per person per entry. We recommend that you apply and acquire your visa in advance, at least one month towards arrival date. Please follow the link below to apply for your Uganda visa https://visas.immigration.go.ug/#/help/visa. Visas can only be obtained on line.
Please ensure you consult with a travel clinic or your physician for the appropriate medication. Usually this prescription starts a couple of weeks prior to your arrival, and continues for a couple of weeks after your return. Simply put, if you aren’t bitten – you can’t catch malaria. Wearing long sleeved shirts and long trousers after dark will reduce the possibility of being bitten
We recommend that our guests consult the closest Uganda embassy for current requirements. Your travel clinic or physician can brief you on recommended vaccines. The rules for Yellow Fever vaccination state that entry to Uganda from a Yellow Fever Endemic Zone requires a vaccine. Persons older than 60 or younger than 1 are exempt. Anyone with a letter from a doctor saying that they are unable to take it are also exempt. If entry into Uganda is direct from a non-endemic zone (e.g. Europe, USA, Australia) then no vaccine is required.
When paying your deposit, we would suggest you take out insurance at the same time against unforeseen cancellation, medical evacuation and luggage loss. Equally important is the need to check that your health and life insurance will cover you throughout your safari. The health insurance policy will need to cover you in the unlikely event of you requiring emergency evacuation or repatriation. At present we do not sell travel insurance, so this must be obtained in your country of origin.
All the companies that we use for air transfers, whether they be scheduled or chartered, are locally licensed and fully authorized by Uganda Civil Aviation Authority. Should you wish to postpone the safari instead of cancellation, Cycads African Safaris will facilitate re-booking the trip to a new required date subject to availability and the related price.
Any trip that involves Gorillas and Chimps trekking permits are not refundable, as per Uganda Wildlife Authority (UWA) Booking Terms and Conditions. However, if a customer chooses to postpone the trip, Only 1 chance Re-schedules is allowed at Free of charge. Other extra change of Dates, are done at a surcharge of 25% penalty fees.
Should a problem occur, please advise both ourselves and the supplier of the service in question immediately as most problems are resolved most easily on the spot. Should you remain dissatisfied, please write to us setting out the complaint in detail within 28 days of the end of our services under the contract. We cannot accept responsibility for any complaints which are not notified entirely in accordance with this clause.
“This means, those circumstances are un-avoidable and circumstantial” beyond customer control neither the Tour Agent , Nor Uganda ground handler has no control over them. Therefore, under government guideline and Uganda Wildlife Authority, based on experience, there is always an opportunity to postpone the Trip to future dates/ future Year at NO sur-charge. / No loss of customers. We also ask hotels to postpone the reservations and all deposits to future tentative dates or next year at NO extra sur-charges.
The company and its workers accept no responsibility for personal injury, accident, illness, death, airplane delays, Baggage theft during Air transit. The company will not be held responsible for arrival delays, personal choice cancellation. Cycads African Safaris is governed by the laws of Uganda and no other country. Any claim would be subject only to the Ugandan Courts.
All requests for cancellation must be made in e-mail writing. In case of Full cancellation, the following charges will apply on the deposit fees as follows: Above 100 days, towards trip start. 100% – Refundable Between 50 – 100 days, towards trip start. 75% – Refundable Between 30 – 50 days, towards trip start. 50% – Refundable Between 0 days – 30 days, towards trip start. 25% – Refundable
Last Updated 01st January 2026.
